Shipping

The term shipping or ship includes the commencement of shipping items in an order for multiple purchases or where the item purchased consists of components that must be shipped separately. For example, your order may consist of (1) several different items, (2) a quantity of the same item, or, (3) a single item with several component parts the size of which might require them to be shipped in separate packages. In all such orders, we endeavour to ship out individual packages together so that they arrive at the same time; however, when that is not possible, we commence shipping by shipping individual packages in the order the soonest they are available and conditions permit. All packages sent have a separate tracking number and may be followed up by sending an email to info@silverroomdesign.com. Delivery time will be within 10-15 business days of when you place your order. A small percentage of items require a longer ship-out time, dependent on vendor availability. You will be notified by email of longer shipping times. Deliveries are made Monday-Friday during regular business hours. While all delivery dates are estimates and not guaranteed, we will work closely with vendors to manage the delivery of your order. Shipping and handling charges are based on the weight of your order, destination to be shipped to and total value of your order. Actual freight charges are calculated after ordering. We will get your approval of the shipping charges prior to processing your order. We ship via major mail carriers, including UPS and the Canada Post. Unfortunately, customers are unable to specify the carrier of their choice. Our standard shipping method is ground shipping. Currently, we do not ship to International destinations outside of Canada or the United States. We do not ship to Alaska and Hawaii. Note that you may be responsible for paying duties, taxes or customs fees incurred for shipping. All items purchased from silverroomdesign.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier or shipper.

If you have any further questions about shipping, please email us at info@silverroomdesign.com